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Last Mile Delivery (Urban Delivery Systems)

Last Mile Delivery (Urban Delivery System)

Challenges/ Barriers facing

Social & behavioral

  • Lack of interest of key actors (e-commerce) and local players

Finance & business model

  • Defining successful business models
  • Competition form existing delivery services
  • Identifying a successful financial model

Regulatory & juridical

  • Legal aspects are time consuming to solve (e.g. find a permission to build on public/private grounds)


  • Clear division of responsibilities between public and private partners (operating the services)

Incentives/ Policy recommendations/ Suggestions/ Best Practices

Policy recommendations

  • Improve procedures
  • Imply traffic restrictions in certain areas to make them only accessible for green vehicles

User incentives

  • Increase citizen involvement through information campaigns to encourage them to use the service
  • Use apps and easy to use interfaces (customer experience)

Best practices & suggestions

  • Scale up by uniting different players from the transport sector around a common identity and around a community
  • Share knowledge between smart city projects
  • Continue piloting in terms of how to build/design the boxes* and the business model behind them
  • Location of boxes* is probably key to their success. They should be easily accessible and preferably close to mobility stations.

Plan for Implementation (Next Steps)

  • Find sustainable business models to make the solution financially independent
  • Evaluate the sustainability solution
  • Integrate RES in the solution
  • Integrate the solutions in the city’s next strategic plan
  • Creation of a "neighbourhood market place"
  • Highlight USP (unique selling point) of Shared District Boxes* to citizens (e.g. key shared via app; secure system; multiple functions; etc.)
  • Piloting from basic prototype model

*Shared District Boxes: places were the goods are delivered and picked up. It can be used by online shops, but also by citizens as a locker or for sharing objects within the community. It can contain specific compartments with adapted thermal conditions (e.g. chilled or frozen). The biggest challenges when installing Shared District Boxes are identified to be finding the right locations, making legal agreements with both public and private entities and the tendering process (see also Thematic Lessons Learned for Innovative Procurement of Smart City Solutions).

Lesson identified at: